Privacy Policy mrtm88 — Member Personal Data Protection

Mrtm88 ("we", "Platform") is fully committed to protecting the privacy of every individual who uses our services. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you register, log in, or use any feature on the mrtm88 platform.

This document applies to all users of mrtm88.win, the mrtm88 mobile app, and all related services we offer to members in Malaysia. This policy should be read together with Terms and Conditions which together form the complete terms of use for the platform.

Mrtm88 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applies industry-best standards to ensure your data remains secure and protected at all times.

Mrtm88 only collects data that is strictly necessary to provide you with quality services. The following are the categories of data we collect:

We also collect information you voluntarily provide when contacting our customer support team, including live chat content, support tickets, and feedback submitted through the platform.

Every piece of data we collect is used for a specific and legitimate purpose. mrtm88 does not use your data beyond the stated scope without first obtaining your additional consent.

• Account management — securely create, verify, and maintain your member account.
• Transaction processing — process deposits, withdrawals, and all financial activities associated with your account.
• Identity verification (KYC) — ensure the platform is only used by eligible individuals who meet the age requirement and other qualifying criteria.
• Platform security — identify and prevent fraudulent activity, multiple account use, or any other security threats.
• Customer support — enable our team to provide you with accurate and effective assistance.
• Legal compliance — fulfil reporting obligations to the relevant authorities when required by law.
• Responsible gaming — monitor usage patterns to identify members who may need assistance managing their gaming habits.
• Platform enhancement — analyse aggregated, anonymised usage data to improve the experience for all users.

Mrtm88 does not sell or disclose your personal data to third parties for marketing purposes. However, there are limited situations where data sharing is necessary to enable us to provide our services in full:

• Payment processors — trusted payment service providers such as DuitNow and FPX require limited transaction information to securely process your deposits and withdrawals.
• Technical service providers — companies that assist us with server hosting, cybersecurity, and platform analytics, all of whom are bound by strict confidentiality agreements.
• Legal authorities — we will disclose required information when ordered to do so by a court or legitimate law enforcement agency.
• Fraud prevention — in cases of suspected fraud, we may share relevant information with the appropriate financial institutions or anti-fraud bodies.

All third parties who receive your data from mrtm88 are required to comply with strict privacy policies and may only use that data for purposes specified in their agreement with us.

Protecting your data is the top priority at mrtm88. We continuously invest in security infrastructure and implement the following measures to keep your data safe:

• 256-bit SSL/TLS encryption for all data transfers between your device and our servers.
• Passwords are stored using strong hashing techniques — we cannot view your password ourselves.
• Two-factor authentication (2FA) is available for all member accounts as an additional layer of security.
• 24/7 monitoring by our cybersecurity team for any unusual activity.
• Regular penetration testing conducted by independent third-party security firms.
• Role-based access control (RBAC) ensuring only authorised staff can access sensitive data.

Mrtm88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies — gather information about how you use the platform to help us identify areas for improvement.
• Functional Cookies — save your preferences such as language, theme, and display settings to deliver a more personalised experience.
• Analytics Cookies — help us understand aggregated, anonymised usage patterns for continuous improvement purposes.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality and your login experience.

As a mrtm88 member and data subject under Malaysia's PDPA, you have the following rights regarding the personal information we hold about you:

To exercise any of the above rights, contact the mrtm88 support team via live chat on the platform. We will process your request within 14 business days. In cases requiring further investigation, this period may be extended to 30 days, with prior notice to you.

Mrtm88 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law. The following are our data retention guidelines:

• Active account data — retained for as long as your account is active and for a period of 5 years after account closure for legal compliance purposes.
• Financial transaction records — retained for 7 years in accordance with Malaysia's financial and tax legal requirements.
• Security log and access — retained for 2 years for security incident investigation purposes if required.
• Support communication data — retained for 3 years for reference and service quality improvement.
• Analytics cookie data — not exceeding 13 months from the date of collection.

When data is no longer needed, mrtm88 will securely delete or anonymise it using industry-standard procedures.

The mrtm88 platform may contain links or integrations with third-party services such as game providers, payment processors, or social media platforms. The mrtm88 Privacy Policy does not cover the privacy practices of those third-party websites or services.

Mrtm88 is not responsible for the content, privacy policies, or practices of any third-party websites that may be accessed via links from our platform. We encourage you to read the privacy policy of each platform you use separately.

Third-party game providers operating on the mrtm88 platform are bound by data processing agreements with us, ensuring they handle player data to a standard consistent with our policy.

Mrtm88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. When significant changes are made, we will:

• Sending a notification to your registered email at least 7 days before the changes take effect.
• Displaying a clear notice on the platform's homepage about upcoming policy changes.
• Updating the "Last Updated" date at the top of this document.

Continued use of the mrtm88 platform after any policy amendment takes effect constitutes your acceptance of the latest version of this Privacy Policy. If you disagree with the changes, you have the right to close your account before the amendment takes effect.

If you have any enquiries, concerns, or complaints regarding how mrtm88 handles your personal data, we encourage you to reach out to us through the following channels:

• Live Chat — the fastest way to get an immediate response, available 24 hours a day, 7 days a week within the mrtm88 platform.
• FAQ Section — visit FAQ page for answers to our most frequently asked privacy questions.

Our Data Protection Officer (DPO) team takes all privacy-related enquiries seriously and will respond within a reasonable working timeframe. We value your trust and are committed to protecting your privacy at all times.